Request a ProposalSocial Media Strategy & Consulting
We believe that Social Media works best when you remove the hype.
We work with clients to help them utilise social media across a variety of functions; human resources, customer service, product development, sales and marketing. We help them create meaningful objectives, develop usable policies and implement key performance indicators in order to track return.
The first conversation you need to have in Social Media.
Call n3w media on 0845 644 3167 or use our contact form and we can help you.
Cutting through the hype.
The digital world is evolving rapidly. The way that people are communicating with each other, with businesses, with governments and NGOs is changing. The reality is that your audience is having it's expectations shaped by a much more participative digital experience. The question now is not should you adapt, but how should you adapt. Whilst Social Media is simply another aspect of a comprehensive digital strategy, it is an aspect that is fast becoming a necessity.
There tangible benefits for organisations engaging in social media, far more significant than simply being part of an arbitrary conversation. We work with clients whose objectives go deeper than just chatting.
Cross Functional
Reputation Mgt.
Reseaerch
Technology
Marketing, Customer Service and Human Resources initiatives.
We are helping clients introduce social media into key business functions to improve operational efficiency, achieve existing business objectives and increase revenues. We help you devise appropriate Social Media initiatives and then support you by designing pilots, identify optimal technology, training staff, and ultimately deploying and scaling the program enterprise wide.
Insight and reputation.
Effective use of Social media enables an organisation to gain market insight, to understand how corporate programs, products and services are being perceived. Such insight assists in protecting corporate reputation as well as enabling customer service functions to serve in new and proactive ways. But navigating the complexities involved in order to realise these benefits, whilst minimising risk, is challenging. We can help – find out more.
Environment Mapping and Research.
We help you understand the online ecosystem that your customers, supply chain and audiences are part of. Where are they talking online? Who is most influential? What issues and approaches resonate? How can you most effectively engage in existing social media networks? We ensure you engage appropriately and effectively by equipping you with knowledge, insight and skills to do so.
Technology Evaluation.
Social media technologies and platforms are rapidly developing and maturing. Your organisation needs appropriate tools to help your people work more effectively as well as reporting and analytical tools to ensure you retain control. Selecting the correct supporting and enabling technologies underpins successful Social media programs. We are technology agnostic and constantly evaluate new tools in order to provide clients with objective guidance.
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What's Your Strategy?
Creating accounts arbitrarily and learning through trial and error, has led to many organizations being publicly embarrassed as well as leaving an indelible mark of their lack of understanding.